Privacy Policy

bingoolus is an online gaming platform serving players across the Philippines, including those in Manila, Cebu, Davao, Quezon City, Makati, and beyond. We understand that when you share your personal information with us, you are placing your trust in bingoolus — and we take that responsibility seriously.

This Privacy Policy describes how bingoolus collects, uses, stores, shares, and protects the personal data of our registered players, website visitors, and anyone else who interacts with our platform. It also outlines the rights you have over your personal data and how you can exercise those rights.

This policy applies to all services offered by bingoolus, including our website, mobile-optimised platform, live chat support, promotional communications, and any other digital touchpoints through which you interact with us. Please read this policy carefully. If you have any questions, our support team is available 24/7 to assist you.

bingoolus collects personal data that is necessary for the operation of our platform, the fulfilment of our legal obligations, and the delivery of a safe and personalised gaming experience. The categories of personal data we collect include:

bingoolus collects personal data through a variety of means, both directly from you and automatically through your use of the platform:

• Account Registration: When you create a bingoolus account, you provide us with your name, date of birth, contact details, and other identity information required for registration and KYC verification.
• Deposits & Withdrawals: When you make a financial transaction on bingoolus, we collect the payment details necessary to process that transaction, including your GCash, PayMaya, BPI, BDO, or Metrobank account information.
• Platform Usage: As you use the bingoolus platform — browsing games, placing wagers, claiming bonuses — we automatically collect data about your activity, device, and session.
• Customer Support: When you contact our support team via live chat or email, we collect the information you provide in the course of that interaction.
• Cookies & Tracking Technologies: We use cookies and similar technologies to collect technical data about your device and browsing behaviour. See Section 7 for full details.
• Third-Party Sources: We may receive data about you from identity verification providers, payment processors, and fraud prevention services where this is necessary for compliance or security purposes.
• Promotional Participation: If you participate in bingoolus promotions, tournaments, or surveys, we collect the information you submit in connection with those activities.

bingoolus uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your bingoolus player account, including processing your registration, verifying your identity, and managing your account settings.
• Platform Operation: To provide you with access to our games, process your deposits and withdrawals, credit bonuses, and deliver the full range of bingoolus services.
• Legal & Regulatory Compliance: To fulfil our obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012. This includes conducting KYC checks, reporting suspicious transactions, and maintaining required records.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide you with responsible gaming tools and support.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about bingoolus offers and new games.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, design, and content of the bingoolus platform.
• Personalisation: To tailor your bingoolus experience based on your game preferences, playing history, and account settings.

Under the Data Privacy Act of 2012, bingoolus processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of our contract with you — i.e., to provide you with the bingoolus gaming services you have registered for, including account management, game access, and financial transactions.
• Legal Obligation: Processing is required for bingoolus to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for the legitimate interests of bingoolus, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time.

bingoolus does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain financial and identity data to process your transactions securely.
• Identity Verification Providers: Third-party KYC and age verification services that assist us in confirming the identity and eligibility of our players.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or regulation.
• Fraud Prevention Services: Specialist providers that help us detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Technology Service Providers: Cloud hosting, data analytics, customer support software, and other technology providers that process data on our behalf under strict data processing agreements.
• Game Software Providers: Where necessary for the operation of specific games on the bingoolus platform, limited technical data may be shared with our game software partners.
• Law Enforcement: Where required by a valid legal order, court order, or other lawful demand from Philippine law enforcement authorities.

All third parties with whom bingoolus shares personal data are required to handle that data in accordance with the Data Privacy Act of 2012 and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

bingoolus uses cookies and similar tracking technologies to enhance your experience on the platform, ensure its security, and gather analytics data that helps us improve our services. A cookie is a small text file placed on your device when you visit a website.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the bingoolus platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your language settings, game preferences, and responsible gaming limits — to provide a more personalised experience.
• Analytics Cookies: These cookies collect anonymised data about how visitors use the bingoolus platform, helping us understand which features are most popular and where improvements can be made.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, unauthorised access, and other security threats on the platform.

bingoolus retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data associated with active bingoolus accounts is retained for the duration of the account relationship and for a period of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial Transaction Records: Records of deposits, withdrawals, and gaming transactions are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the last transaction, whichever is later.
• Support Communications: Customer support records are retained for two (2) years from the date of the interaction, unless they relate to an ongoing dispute or legal matter.
• Marketing Data: Where you have consented to marketing communications, we retain your marketing preferences until you withdraw your consent or request deletion.
• Self-Excluded Players: Records of self-exclusion requests are retained for the duration of the exclusion period and for five (5) years thereafter to prevent re-registration.

When personal data is no longer required, bingoolus will securely delete or anonymise it in accordance with our data disposal procedures.

bingoolus implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes:

• Encryption: All data transmitted between your device and the bingoolus platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data stored in our systems is encrypted at rest.
• Access Controls: Access to personal data within bingoolus is strictly limited to authorised personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: bingoolus supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access.
• Fraud Detection Systems: Our real-time fraud detection systems continuously monitor account activity for suspicious patterns and automatically flag anomalies for review by our security team.
• Regular Security Audits: bingoolus conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Incident Response: In the event of a personal data breach, bingoolus has established procedures to contain the breach, assess its impact, notify affected individuals, and report to the National Privacy Commission (NPC) within the timeframes required by law.

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bingoolus. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.

The bingoolus platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations on online gaming. bingoolus does not knowingly collect personal data from individuals under the age of 21. All new registrations are subject to mandatory age verification as part of our KYC process.

If bingoolus becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the bingoolus platform, please contact our support team immediately so we can investigate and take appropriate action.

bingoolus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will notify you by posting a prominent notice on the bingoolus platform and, where appropriate, by sending you a notification to your registered email address.

The updated Privacy Policy will take effect from the date indicated in the "Last Updated" notice at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how bingoolus protects your personal data. Your continued use of the bingoolus platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

If you do not agree with any changes to this Privacy Policy, you should stop using the bingoolus platform and may request closure of your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bingoolus handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing bingoolus's compliance with the Data Privacy Act of 2012 and is your primary point of contact for all privacy-related matters.

We are committed to resolving all privacy-related concerns promptly and transparently. Our team will acknowledge your request within two (2) business days and provide a full response within thirty (30) calendar days.