Terms & Conditions

These Terms & Conditions ("Terms") apply to all users of the bingoolus website and any associated services, games, promotions, and features made available through the platform. By accessing or using bingoolus in any capacity — whether as a registered player, a visitor browsing the site, or a participant in any promotional activity — you acknowledge that you have read these Terms and agree to be legally bound by them.

bingoolus reserves the right to update, modify, or replace any part of these Terms at any time. When material changes are made, we will notify registered players via the email address associated with their account and/or by posting a prominent notice on the platform. Your continued use of bingoolus following the posting of any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and bingoolus.

Access to and use of the bingoolus platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You must be at least 21 years of age at the time of registration, in compliance with Philippine regulations on online gaming as overseen by PAGCOR (Philippine Amusement and Gaming Corporation).
• You must be a natural person — corporate entities, trusts, and other legal structures may not register as players.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, or officer of bingoolus, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from the bingoolus platform for any reason.
• You must have the legal capacity to enter into a binding contract under the laws of the Republic of the Philippines.

By registering an account on bingoolus, you represent and warrant that you meet all of the eligibility criteria listed above. bingoolus reserves the right to request documentary proof of eligibility at any time and to suspend or terminate any account where eligibility cannot be confirmed.

To access the full range of games and services on bingoolus, you must register a player account. Each player is permitted to hold only one (1) account on the platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, payment methods, or device identifiers — is strictly prohibited and may result in the permanent suspension of all associated accounts and the forfeiture of any balances held therein.

When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your account information and must update it promptly if any details change. bingoolus will not be liable for any loss or damage arising from your failure to maintain accurate account information.

• You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.
• You must not share your account credentials with any third party or allow any other person to access or use your account.
• You must notify bingoolus immediately if you suspect any unauthorised access to or use of your account.
• bingoolus will not be liable for any loss resulting from unauthorised use of your account where you have failed to take reasonable steps to protect your credentials.
• Account verification (KYC — Know Your Customer) is required before withdrawals can be processed. Required documents may include a government-issued ID, proof of address, and proof of payment method ownership.

bingoolus reserves the right to refuse account registration to any applicant at its sole discretion, without being required to provide a reason for such refusal.

bingoolus supports a range of payment methods tailored to Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. The minimum deposit amount is ₱100. Specific minimum and maximum limits for each payment method are displayed on the Cashier page within your account and may be updated from time to time.

All deposits must be made from a payment account that is registered in your own name. bingoolus does not accept deposits from third-party payment sources. Any deposit identified as originating from a third-party account will be returned, and the associated player account may be suspended pending investigation.

• Deposits are generally credited to your bingoolus account instantly or within a few minutes, depending on the payment method used.
• Withdrawal requests are processed within the timeframes specified on the Cashier page. GCash withdrawals are typically processed within minutes during business hours.
• Withdrawals are subject to completion of KYC verification. Unverified accounts may not be able to process withdrawals.
• bingoolus reserves the right to request additional documentation before processing any withdrawal, particularly for large amounts or where fraud is suspected.
• Withdrawals will be returned to the same payment method used for the original deposit where technically possible.
• bingoolus does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.

bingoolus offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions that are published alongside each offer. In the event of any conflict between the general Terms & Conditions and the specific terms of a promotion, the specific promotional terms shall prevail.

The following general principles apply to all bingoolus bonuses and promotions:

• Bonuses are credited to your account in accordance with the terms of the specific promotion and may be subject to wagering requirements before they can be withdrawn.
• Wagering requirements, where applicable, will be clearly stated in the promotional terms. bingoolus is committed to transparent bonus terms — no hidden conditions.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonuses through systematic play, collusion, or any other method deemed abusive by bingoolus will result in the forfeiture of the bonus and any associated winnings.
• bingoolus reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with reasonable notice provided where possible.
• Players may only claim each welcome bonus once. Duplicate accounts created to claim multiple welcome bonuses will be treated as a violation of these Terms.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the applicable wagering requirements.

All games available on bingoolus — including slots, bingo, live dealer games, Monster Hi-Lo, virtual sports, and all other titles — operate using certified Random Number Generator (RNG) technology or live dealer systems, as applicable. The RNG systems used by bingoolus are independently tested and certified to ensure fairness and unpredictability of outcomes.

Each game on the bingoolus platform has its own specific rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of each game before placing wagers. bingoolus accepts no liability for losses arising from a player's failure to understand the rules of a game.

• The outcome of all games is final once the game round has been completed. bingoolus will not reverse game results except in cases of a verified technical malfunction.
• In the event of a technical malfunction that affects the outcome of a game, bingoolus reserves the right to void the affected game round and return all wagers placed during that round.
• Winnings from games will be credited to your bingoolus account balance automatically upon completion of the game round.
• bingoolus reserves the right to withhold payment of winnings pending investigation where there is reasonable suspicion of fraudulent activity, system exploitation, or breach of these Terms.
• The published Return to Player (RTP) percentages for each game represent theoretical long-term averages and do not guarantee specific outcomes for individual sessions.

The following activities are strictly prohibited on the bingoolus platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of all balances, and referral to relevant law enforcement authorities where appropriate:

• Using the platform for any unlawful purpose, including but not limited to money laundering, fraud, or financing of illegal activities.
• Providing false, misleading, or fraudulent information during registration or at any other point during your use of the platform.
• Attempting to hack, reverse-engineer, or otherwise interfere with the technical operation of the bingoolus platform.
• Using automated software, bots, scripts, or any other artificial means to interact with the platform or its games.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting any bug, error, or vulnerability in the platform's software. Any such vulnerability must be reported to bingoolus immediately.
• Engaging in any form of chip dumping, match-fixing, or other forms of game manipulation.
• Registering or using an account on behalf of another person without their explicit consent.
• Harassing, threatening, or abusing other players or bingoolus staff through any communication channel.

bingoolus is committed to promoting responsible gaming and providing a safe, enjoyable environment for all players. We recognise that for a small number of players, gambling can become problematic, and we take our duty of care seriously.

All registered players have access to the following responsible gaming tools directly from their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your bingoolus account. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a specified period of time.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net gaming activity.
• Self-Exclusion: Temporarily or permanently close your bingoolus account. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Account Cooling-Off: Take a short break from gaming by temporarily suspending your account for a period of your choosing.

If you believe you may have a gambling problem, we encourage you to use the self-exclusion tools available on bingoolus and to seek support from qualified organisations. bingoolus supports the responsible gaming framework established by PAGCOR for online gaming operators in the Philippines.

All content on the bingoolus platform — including but not limited to the website design, graphics, logos, game interfaces, text, software, trademarks, and trade names — is the exclusive property of bingoolus or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bingoolus platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the bingoolus platform without prior written consent.
• Modify, adapt, translate, or create derivative works based on any bingoolus content.
• Use any bingoolus trademarks, logos, or brand elements in any manner that could cause confusion or imply endorsement.
• Scrape, data-mine, or systematically extract content from the bingoolus platform.

Any unauthorised use of bingoolus intellectual property may result in legal action. If you believe that any content on the bingoolus platform infringes your intellectual property rights, please contact us using the details provided in Section 14.

To the fullest extent permitted by applicable law, bingoolus and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of winnings or profits resulting from technical malfunctions, service interruptions, or connectivity issues.
• Losses arising from your reliance on any information or content published on the bingoolus platform.
• Unauthorised access to your account resulting from your failure to maintain the security of your credentials.
• Delays in processing deposits or withdrawals caused by third-party payment providers.
• Any loss or damage arising from force majeure events, including natural disasters, government actions, or telecommunications failures.

bingoolus's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your bingoolus account in the thirty (30) days preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude bingoolus's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.

bingoolus collects, processes, and stores personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and our Privacy Policy. By registering an account on bingoolus, you consent to the collection and processing of your personal data as described in our Privacy Policy.

The types of personal data we collect include, but are not limited to: your name, date of birth, contact details, government-issued identification, financial information, and gaming activity data. This data is used for account management, identity verification, fraud prevention, regulatory compliance, and the improvement of our services.

bingoolus will not sell your personal data to third parties. Data may be shared with regulatory authorities, payment processors, and identity verification service providers where required for the operation of the platform or compliance with legal obligations. For full details on how we handle your data, please review our Privacy Policy.

bingoolus reserves the right to amend, update, or replace these Terms & Conditions at any time. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to the email address registered to your bingoolus account.
• Display a prominent notice on the bingoolus platform for a reasonable period following the change.

Your continued use of the bingoolus platform after any amendments have been posted constitutes your acceptance of the revised Terms. If you do not agree with any changes to these Terms, you must stop using the platform and may request the closure of your account by contacting our support team.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or your use of the bingoolus platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may refer the matter to the appropriate regulatory authority or seek resolution through the courts of the Philippines.

For disputes relating to gaming outcomes or account decisions, bingoolus operates an internal complaints procedure. To initiate a complaint, please contact our support team with full details of your concern. We aim to acknowledge all complaints within 48 hours and to provide a final resolution within 14 business days.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the bingoolus platform, please contact our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Live Chat: Available directly within your bingoolus account dashboard
• Response Time: We aim to respond to all email enquiries within 24 hours

For urgent account security concerns, please use the live chat function within your account for the fastest response. Our support team is staffed by Filipino agents who understand the local context and are equipped to assist with all account, payment, and gaming-related enquiries.